Returns & Exchanges
We want you to be 100% satisfied with your Skullcandy gear, which is why we offer a 30-day money-back guarantee for all products purchased through our website. If you are not completely happy with your audio experience, you can return your items for a full refund within 30 days of the delivery date.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to start the process and confirm eligibility.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system to ensure tracked delivery.
Pack Your Gear
Securely pack your headphones or earbuds in their original packaging, including all accessories and cables that came with the product.
Ship and Track
Drop off your package at any authorized carrier location and keep your receipt; once received, we will process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing